Gardenhouse24 Reviews

Yesterday, I got a log cabin set up by Garden House 24, and let me tell ya, they were incredible from beginning to end. The installation was done flawlessly, and the crew was super friendly, courteous, and kept everything neat while they were on the job and even after. I’d definitely suggest this company to anyone considering a log cabin or garden house. Big thanks for the awesome service!

Thanks, Trustpilot! After my review today, the damaged parts have been escalated, and I’m hoping they show up soon.

So, it arrived with some damage, and their response to emails has been super slow. Even slower to get the replacement parts sorted out! I was advised to sand down the water-damaged areas, and this whole process has been dragging on for over a month now. Let’s see if the replacements ever come through.

I just wanna say a huge shoutout to Gardenhouse24, my new garden shed looks fantastic. Craig and the crew who installed it were on time, dependable, and super chill to be around. I’d definitely recommend their installation team.

We've had ongoing problems with our cabin, and I can't recommend this company at all. The list of issues is way too long for a review, but I'll give you the gist (even though it's still a bit lengthy!).

Before we placed our order, we asked Gardenhouse 24 to confirm if our base was good for the new cabin, and they assured us it was fine.

We decided to get the cabin with an extra window. About six weeks after we ordered (when delivery was supposed to happen), we learned that the window would take months to arrive, so we canceled it. Sorting out the refund and new price turned out to be a hassle for something that should've been straightforward.

We paid extra for installation (around £1500), and that’s where the real trouble started.

About a month post-installation, we couldn’t close the cabin doors properly. We reached out to GH24, but after no response, we followed up. They promised someone would come to fix it, but the team didn’t show up. When someone finally did arrive days later, he had no clue about our issue and came without any tools—he was just a delivery driver sent our way.

Here’s what happened next with GH24:
• We had 8 appointments with the installation crew.
o On the first occasion, they didn’t show up, and we had to reach out to find out what happened.
o Four times, they arrived late, and we had to chase them down since no one informed us of the delays.
o Twice, the installation manager was supposed to come but didn’t; one visit was even rescheduled for him, yet the workers said he was never meant to be there. We never saw him, despite how serious our problems were.
o On three occasions, the workers were clueless about what to do, lacked the necessary tools, or couldn’t fix the issues. One fix was so poorly executed that the next crew laughed at it.
• We had to empty the cabin three times.
• The electrics had to be disconnected and reconnected.
• We were told the cabin would be braced and clad internally, but that never happened.
• We were informed that the cabin would need to be completely taken down and rebuilt, which also didn’t occur.

During this mess, we spoke with the Operations and Compliance Manager, who was initially quite helpful. He arranged for a team to come out, and we got the cabin clad internally with insulation to help straighten it out and make the doors functional. He promised ongoing support for future issues and suggested we should receive 20% of the price as compensation. But about two weeks later, we had more door problems. GH24 sent someone who didn’t know what he was doing and offered us a measly 5% compensation.

We even threatened legal action due to our frustration with the lack of support. The response from GH24 felt like bullying, and the promised ongoing support vanished. I can’t get any response from the Ops Manager or the director, despite my attempts to reach out.

It’s worth mentioning that we waited months before writing this review, hoping they would fix things, but it’s clear that’s not going to happen. So, I have to say, DO NOT use this company.

Our cabin is lovely, but if the doors worked properly (and three out of four don’t), it would be a different story. It’s the installation and customer service that make this a truly terrible company to deal with.

Lastly, we were offered a bottle of our favorite wine, which we turned down. We also noticed that pictures of our cabin in the garden were used for marketing without our permission, but they’ve since been taken down at our request.

Our first contact with GH24 to check the base was on 2/2/22. A year later, we have a beautiful cabin, but with three out of four sliding doors that we’re scared to open, fearing they won’t close and lock again. We bought this as a relaxing retreat, but it’s been anything but.

The customer support was truly top-notch. I had a great experience dealing with them.

Handled problems swiftly and with a good attitude.

The folks at Gardenhouse 24 were super helpful over the phone, keeping me in the loop about the production and delivery timeline while also setting up the delivery. They really went above and beyond to help me figure out a budget-friendly way to get it delivered to a tricky spot, and all the people they collaborate with are just so friendly and professional.

EDIT: Just to clarify, we haven’t been ‘chatting a lot with our reps’; we’ve actually called 8 times and are still waiting for a return call. All we’ve gotten are emails that don’t really solve anything. You mentioned that you couldn’t give us the price when we tried to place our order, and we were advised to call to finalize it, as we’re making some changes to the standard model.

I’m still stuck at the starting line with Gardenhouse24. I’ve sent a bunch of emails and made calls hoping for a callback so we can sort out our order and clear up our last questions. But still, no one’s called back! Meanwhile, the price has gone up, and they’ve emailed us saying they won’t honor the original price. Honestly, I can’t imagine what their customer service is like if this is how they handle sales!

I ordered a large garden room well ahead of when I actually needed it, but it showed up a couple of weeks later than what they initially told me. During the self-build process, I realized I was short a few lengths of wood. Luckily, I had some other less crucial pieces to use, but it took a whopping 8 weeks for the replacements to come, and they were the wrong ones when they finally did. The after-sales service leaves a lot to be desired; they hardly reply to emails unless you keep following up multiple times. I’ve given them plenty of time (6 months) to fix the problems I faced before I decided to write this review. That said, I’m pleased with the product's quality, but I’d recommend unpacking, checking, and building everything in one go. Leaving the wood exposed to the sun can cause it to warp if it sits out too long (that’s on me, not them!), which makes assembly a bit trickier.

I received my Cabin (Office House 44) in just a couple of weeks, way quicker than the 10 weeks they said it would take. Sadly, GardenHouse24 realized that the floorboards were not what was shown in the ads, but they teamed up with me to find a solution at no extra charge. Their customer support was top-notch, and considering the quality of the construction, they offered the best price by far.

This cabin is spacious! Measuring 9m x 4m, it only took a couple of days to get it up to the roof and weatherproof, thanks to a crew of two adults and a lazy teenager!

Being a wooden product, some natural warping was to be expected. A few walls needed some bracing with leftover timber to keep them straight before we put in the windows and doors.

I’d definitely suggest going with GardenHouse24 over many other sellers in the UK.

The sales crew was fantastic, but I was told to expect delivery and insulation in 4-6 weeks. Here I am, 6 weeks after putting down my deposit, and still no word on a date. Looking back, it feels like they just wanted my cash. I had to keep reaching out for updates, and all I got was 'be patient, we're busy'—but still no date. It took a whopping 8 weeks just to get a plumber to kick things off, and every time I called, I felt like I was bothering them, even though they were super quick to grab my deposit. They were already asking for the rest of the payment without even giving me a date. It was a total mess. The way they treat customers after getting the deposit is just wrong. The construction itself is decent, but I thought I was paying them to manage the project, only to find out I had to handle it myself. My experience with their management was not good at all. They make promises they can't keep.

After waiting 6 months for my shed, it finally looks decent. But let me tell you, it was a real hassle the whole way through. At first, customer service either didn’t get my emails or just didn’t bother to read them properly (some were overseas, so I guess there was a bit of a language issue). And when I did manage to get someone on the line, they just didn’t seem to pay attention. They couldn’t even keep track of my order. When the cabin finally showed up and was put together, I discovered three large holes in the wood that the fitters didn’t mention (I found those holes after they left, tucked away at the back). It took ages for Gardenhouse to sort things out and fix the cabin. At one point, the fitters admitted they were aware of the holes—apparently, a forklift had gone through the timber—but they were told by Gardenhouse to just assemble it and deal with complaints later. I only found one helpful person in the whole company, and if he wasn’t available, good luck getting answers (emails often went unanswered, and fitters would show up to fix things without checking if I’d be home).

Honestly, I think the only reason I got any aftercare to fix the issues was that I only paid my deposit and held off on the full payment until everything was sorted out.

If I ever need to buy another cabin, I’ll definitely do my homework and find a company that’s got a better reputation.

The package showed up earlier than I anticipated, and that worked out well for me. Upon checking it out, I noticed my garden house had a broken window. Irving from Gardenhouse took care of the repair at my place, and it was done quickly and without hassle. I found putting it together was pretty straightforward; a few parts could’ve been labeled better, but once you start, it’s a breeze, and everything fit nicely. I'm really happy with my garden room and would totally recommend them for their quality and bang for your buck. Five stars from me!

Absolutely terrible service after the sale.

The structure itself looks decent, but the instructions were a mess. We managed to figure it out and put it together over two weekends. Nothing too tough, really.

The roofing material didn’t come with the building, so we had to wait for it to be sent separately after we had already built it. Because of this, the roof boards got soaked, and there hasn’t been enough dry weather since to let them dry out completely before we can put on the roofing material. I’m worried this might lead to rot and mold problems later on.

We also received doors that the company had never installed before, and we’ve been waiting a month for them to get back to us with instructions on how to fit the frame. It seems like some wooden parts and screws are missing. Despite sending them loads of photos and videos as they asked, we still haven’t heard anything back.

On top of that, the doors have obvious paint smudges between the panes from the manufacturing process, and after a month of following up, we still don’t know if or when they’ll be replaced.

To sum it up, if you’re lucky enough to get a building without any issues, it’ll look nice. But if you run into any problems, don’t hold your breath waiting for a resolution... ever.

This is a fantastic item and the service was awesome, kept me well updated all the way through.